When will my parcel be shipped?

All orders placed before 2pm on a working day, will be despatched the same day.  Orders placed after 2pm will be despatched the next working day.

How long will it take to get my stuff?

The large majority of orders arrive within 2-3 working days.  However, we are at the mercy of the courier services and on rare occasions items may take a little longer than expected.  Next day tracked delivery via Hermes is available at checkout for an additional charge for those "need it now!" orders.

Which couriers do you use?

Most items are sent via Royal Mail and Hermes.  For some larger items we occasionally use Parcel Force.

My item is taking longer than I expected to arrive, what should I do?

In the first instance, please check any tracking details provided.  We have had the odd occasion where an item has been delivered to a 'safe place'.  If you still need assistance, please just let us know and we will be more than happy to help.

Do I have to set up an account with you?

The short answer is NO! Checkout can be completed as a 'guest'.  However, creating an account will not only allow you to keep up to date on news and offers, but will also keep all your orders in one place for your future reference.

What payment methods do you accept?

All major debit and credit cards are accepted, including Visa, Mastercard, Maestro.  Payment can also be made via PayPal, Apple Pay and Google Pay. 

Can I return an item?

Please see our refund policy.